Return & Exchange Policy
Return and Exchange Policy
What is the return policy?
We accept exchanges and refunds on all swimwear and accessories within 7 days of purchase!
We only ask that the following requirements are met:
Item/s must be in original condition with Fos tag and hygiene seal remaining in place.
Item/s must not have been worn, washed or altered in any way.
Fos Skincare is not returnable or refundable
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding shipping and return label cost.
Are returns free?
The shipping cost incurred for returning item/s to Fos Swimwear for an exchange or refund are not covered nor reimbursed by us.
How do I organize my return?
To initiate a return, simply email us at firstname.lastname@example.org using the e-mail address used to order. A return authorization will be dispatced.
Once the item has been received, we will send your new piece/s out or receive a refund.
Fos Swimwear cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
Where do I send my return to?
We have a warehouse based in the United States, specifically chosen to facilitate all of our returns. We will provide you with the full address when we allocate your returns authorization number to you! Items returned without a valid returns authorization number will be returned to sender and will not be processed.
How long does it take for my exchange/refund to be processed?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your returns authorization number in a timely manner.
If you are exchanging, we will send your new piece/s out, and email you a new tracking number. If you are refunding, we will refund you through the same method you used to pay.
What if my order arrives damaged?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at: email@example.com
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